@BOOK{integrqm,
  AUTHOR    = {Hans Dieter Seghezzi and Fritz Fahrni and Frank Herrmann},
  TITLE     = {Integriertes Qualit"atsmanagement},
  PUBLISHER = {Carl Hanser Verlag},
  ADDRESS   = {M"unchen},
  YEAR      = 2007
}

@WWW{iso9004weka,
  author = {{WEKA MEDIA GmbH \&{} Co. KG}},
  title  = "Die ISO 9004 - Leitfaden zur Leistungsverbesserung",
  shorttitle = "Die ISO 9004",
  url   =  "http://www.weka.de/qualitaetsmanagement/28.12.2006-Die-ISO-9004-Leitfaden-zur-Leistungsverbesserung.html",
  urldate = {07.03.2009}
}

@BOOK{scrum,
  AUTHOR    = {Boris Gloger},
  TITLE     = {Scrum - Produkte zuverl"assig und schnell entwickeln},
  PUBLISHER = {Carl Hanser Verlag},
  ADDRESS   = {M"unchen},
  YEAR      = 2008
}

@BOOK{handbuchqm,
  AUTHOR    = {Tilo Pfeifer and Robert Schmitt},
  TITLE     = {Handbuch Qualit"atsmanagement},
  PUBLISHER = {Carl Hanser Verlag},
  ADDRESS   = {M"unchen},
  YEAR      = 2007
}

@WWW{2008revision,
  author = {{WEKA MEDIA GmbH \&{} Co. KG}},
  title  = "DIN EN ISO 9001: Die Revision 2008",
  shorttitle = "DIN EN ISO 9001: Die Revision 2008",
  url   =  "http://www.weka.de/02.12.2008-DIN-EN-ISO-9001-Die-Revision-2008.html",
  urldate = {11.02.2009}
}

@WWW{qms,
  author = {Wikipedia},
  title  = "Qualitaetsmanagementsystem",
  shorttitle = "Qualitaetsmanagementsystem",
  url   =  "http://de.wikipedia.org/wiki/Qualitaetsmanagementsystem",
  urldate = {10.03.2009}
}

@WWW{qmdef,
  author = {Dr. Burkhardt Krems},
  title  = "Online-Verwaltungslexikon - Qualitaetsmanagement",
  shorttitle = "Qualitaetsmanagement",
  url   =  "http://www.olev.de/q/qm.htm",
  urldate = {10.03.2009}
}

@WWW{iso9000,
  author = {{WEKA MEDIA GmbH \&{} Co. KG}},
  title  = "ISO 9000 - Grundlagen und Begriffe",
  shorttitle = "ISO 9000",
  url   =  "http://www.qm-web.de/fachwissen/fachartikel/iso-9000-2013-grundlagen-und-begriffe",
  urldate = {10.03.2009}
}

@BOOK{iso9001sw,
  AUTHOR    = {Georg Erwin Thaller},
  TITLE     = {ISO 9001:2000 Software-Entwicklung in der Praxis},
  PUBLISHER = {Heinz Heise Verlag},
  ADDRESS   = {Hannover},
  YEAR      = 2001
}

@BOOK{qmhandb,
  AUTHOR    = {Simone Schmidt},
  TITLE     = {Das QM-Handbuch: Qualit"atsmanagement f"ur die ambulante Pflege},
  PUBLISHER = {Springer Verlag},
  ADDRESS   = {Heidelberg},
  YEAR      = 2005
}

@BOOK{iso9000umsetzen,
  AUTHOR    = {J"org-Peter Brauer},
  TITLE     = {DIN EN ISO 9000:2000 ff. umsetzen},
  PUBLISHER = {Carl Hanser Verlag},
  ADDRESS   = {M"unchen},
  YEAR      = 2002
}

@BOOK{iso9001small,
  AUTHOR    = {Ray Tricker},
  TITLE     = {ISO 9001:2000 For Small Businesses},
  PUBLISHER = {Elsevier Butterworth-Heinemann publications},
  ADDRESS   = {Oxford},
  YEAR      = 2005
}

@WWW{iso9001qmb, 
  author = {Herbert Falk}, 
  title = {Qualit"at und Norm ISO 9001:2000},
  shorttitle = {ISO 9001:2000}, 
  url = "http://www.iso9001.qmb.info/",
  urldate = {10.03.2009}
}

